I’m having camera and/or microphone issues (Windows)


In JobFairX, you will be prompted to select your microphone and camera device so that candidates can hear and see you at the event, but if you are unable to select your options, it is probably because you need to give browser permissions for JobFairX to access your devices.

Note: First, please be sure that you are using Chrome (preferred) or Firefox (backup) and that it is up to date.

Also, make sure that you are not using any other programs that may be using the camera or microphone such as Google Meet or Zoom.

If that doesn't work, be sure to give the browser permissions to access your camera and microphone.

Allow camera and microphone in a web browser

Chrome

Note: Make sure your camera and microphone are allowed for the https://virtual.jobfairx.com website.

Firefox

Note: Select the 'Remember this decision' tick-box, if you want Firefox to remember your choices for next time. Do not select the 'Remember this decision' tick-box, if you have multiple cameras and microphones and want the flexibility to change this accordingly as and when required.

Third-party Extensions

Sometimes, third-party extensions can affect the experience by blocking some of the JobFairX interface elements. That’s why we also recommend opening the event in Incognito mode (Ctrl+Shift+N) on Chrome or Private tab (Ctrl+Shift+P) on Firefox.

Turn on app permissions for your Microphone

To use your microphone with apps on Windows 10, you'll need to turn on some permissions in Microphone settings. Then, you'll need to check your app permissions if you want to use your microphone with apps.

Here's how:

Alternatively, you can easily turn on the microphone on your device with a click of a button by going to this Microsoft Support page.

Turn on app permissions for your Camera

To use your camera with apps on Windows 10, you'll need to turn on some permissions in Camera settings. Then, you'll need to check your app permissions if you want to use your camera with apps. Here's how:

Alternatively, you can easily turn on the camera on your device with a click of a button by going to this Microsoft Support page.

If you need further assistance, please contact support@jobfairx.com.